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Customer Self-Service
The IT Department will provide self-service resolutions and answers to common issues and questions.
- 1. Login & Passwords
- 2. Remote User Issues (VPN included)
- 3. Citrix
- 4. CampusNexus/Anthology
- 5. Outlook/Email
- 6. eFax
- 7. Teams
- 7.1. Creating a Teams Meeting within Outlook & Outlook on the Web
- 7.2. Teams Meeting Settings
- 7.3. Make a Test Call Before a Teams Meeting
- 7.4. Enabling Teams To Use Microphone
- 7.5. Record Teams Meeting Sessions
- 7.6. Send Teams Recording to Panopto
- 7.7. Teams Will Not Display Images - Resolution
- 7.8. Create a Meeting from a Teams Channel
- 7.9. Facilitating Teams Meetings
- 7.10. Roles in a Teams Session Meeting
- 7.11. Find & Send the Join Teams Meeting Link
- 7.12. Include Computer Sound when Sharing in Teams
- 7.13. Join a Teams Online Class or Meeting
- 7.14. Mute All Participants within a Teams Meeting
- 7.15. Prevent Muted Attendees from Unmuting within a Teams Meeting
- 7.16. Resetting your Teams PIN for Audio Conferencing
- 8. Teams Phones
- 9. Google Chrome/Chromebooks
- 10. KACE Self-Service Instructions
- 11. Intune - Company Portal
- 12. OneDrive
- 13. SharePoint
- 14. DocuWare
- 15. Adobe/PDFs
- 16. Printing
- 17. Miscellaneous