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8.2. Microsoft Teams Phone Instructions - Yealink Teams Phone Device

Details

This Document will provide details on how to use the Microsoft Teams desk phone (Yealink model).

Make an outside call

1. Pick up receiver and begin Dialing a number either through touch pad or with dial buttons

Call Concorde Employee

1. If you wish to call a Concorde Employee and you don’t know their direct line you can look them up in the directory by tapping the magnifying glass in the top right corner

   

2. Begin typing the name and suggestions will populate, tap the name of the person you are trying to call     

3. Tap the phone icon under their name to initiate a call

Transfer a Call

1. While in the middle of a call press either the transfer button (two phones icon) or the 3 dots on the touch screen

2. If you pressed the 3 buttons you will be given the prompt to hold the call, or transfer, select transfer

3. The next prompt will allow you to consult with the person you will be transferring to or directly transfer the call.

4. Type the name of the person or number you wish to transfer to and tap the name in the list to transfer, or consult, the call will be transferrred or a call will be initiated with the person you wish to transfer to.

Consult then transfer

1. While in the middle of a call press either the transfer button (two phones icon) or the 3 dots on the touch screen

2. If you pressed the 3 buttons you will be given the prompt to hold the call, or transfer, select transfer    

3. The next prompt will allow you to consult with the person you will be transferring to      

4. Type the name of the person or number you wish to transfer to and tap the name in the list to consult, the call will be initiated with the person you wish to transfer to.  

  

5. When you are done conversing with the individual to consult with press the 3 buttons (ellipses) and select transfer.    

Check Voicemail

1. Tap the Voicemail icon

2. Voicemails will appear on this tab, tap play to listen to them

Merge call

1. While in the middle of a call press the 3 dots on the touch screen

2. select merge

3. Tap consult with the person you will be transferring to or directly transfer the call.

4. Type the name of the person or number you wish to transfer to and tap the name in the list, a call will be initiated with the person you wish to transfer to.

5. While in call tap the 3 dots again, you will see the other call on hold.

6. Select Merge with… to merge the two calls.

Put call on hold

1. Press the 3 dots (Ellipses) button when in a call.

2. Choose “Put call on hold”

Answer call on hold

1. If a call is on hold a banner will appear at the top of the calls tab stating “call on hold”

2. Tap the banner at the top to show the list of calls on hold.    

3. The most recent call will be the main call, Other calls on hold will be displayed as bars along the top line.      

4. Press the Play button (triangle) to resume alternate calls. Press the ellipses (3 dots) button and choose to take call off hold for the main call.    

Resetting Phone

Rebooting Option 1

1. Press the 3 lines in the top left corner of the device and choose settings    

2. Scroll down and Choose “device settings”    

3. Scroll down select reboot and press reboot on the right side. You will be prompted to accept a reboot of the phone.     

Rebooting Option 2

1. Unplug the internet cable out of the back of the device wait 10 seconds and plug the cable back in. This will force a hard reboot of the phone.

Rebooting Option 3

**CAUTION** this method will force the phone to lose any local settings

1. Hold down the *(Star) and #(Pound) signs for over 6 seconds on the keypad.

Troubleshooting

Issue	Work around
Calls are not ringing deskphone.	Check the time is correct on the phone and reboot the phone