Home → Customer Self-Service → Login & Passwords → First Time User Login & Setup Instructions

1.1. First Time User Login & Setup Instructions

Details

• How to setup your user profile when you first sign into your windows 10 Desktop PC or Laptop

• For Laptop Users: All first-time logins should be done while the computer is plugged into the campus network via Ethernet cable. If you are on WiFi and have issues, please plug into an Ethernet port and re-attempt your login.

• Computer logins only require username and password, you do not have to type your full email address as your username (it will work if you do, but the username is all that is required)

 

1. After you first login, please give the computer some time to load all the start-up apps.                                                                                                                                           * Depending on the version of the Citrix app you have installed, the pics may differ slightly in color but that should be all

2. Two apps that should auto-start on their own are Citrix & Microsoft Teams

Citrix Pic

   

Setting up the Citrix app

3. For Citrix, you will need to add the following server address so it may connect to our system: https://citrix.concorde.edu/Citrix/Store/PNAgent/config.xml

4. Put a check mark in the “Do not show” box on the bottom left, then click Add (shown in the Citrix Pic above)

5. Login Box should pop up after that, please sign in

• Username should be like this: Concorde\username 
     *You may also use your full Concorde email address as your username for Citrix, as that will also work
• Password should be the same as your Concorde email password

Citrix Login Pop-up Pic

6. Once you are successfully logged in, your username or email should appear on the top right of the Citrix app, whichever you used to sign in.

Username shows when signed in Pic

7. Please click on “Add your favorite apps” on the left

Add CNex to Favorites Pic

8. You may add any app that you have available, but for this example you just need to select “CampusNexus Student” so it may be added to the Favorites area.

CampusNexus Student Pic

9. How CNex should look in the Favorites area if added correctly

CNex in Favorites area of CTX app Pic

10. Click on the Green CNex icon to Launch the app (shown in the above Pic)

11. App should launch and say “Starting…”
     *It will take a few seconds for the app to fully launch, if it doesn’t please click on the icon again.

CNex app Starting Pic

Setting up Microsoft Teams

12. Verify your email is correct on the Teams pop up, then click on it to launch the Teams Setup
       *Click on your email in the Purple Box, Teams should begin to setup then launch (pic shown below)

Microsoft Teams Pic

13. A box should pop up asking for your password, the password will be the same as the one you created when you signed into the computer, also the same as your Concorde email password.
     *If you have Multi-Factor Authentication setup (when it texts a code to your phone) it may ask to verify yourself after you've entered your password

14. You will get two more pop ups after you are successfully verified, you can hit "Ok" on the first one, and on the second one you can hit "Done" on the bottom right (shown below)

Stay Signed into all Office Apps (Yes) Pic

15. Teams Should successfully launch after that

Office account setup complete Pic

Pin Apps to Taskbar

16. Pin apps to your Taskbar, and unpin any unnecessary apps

How the Taskbar looks by default Pic

17. Unpin the following apps from your taskbar, simply right click on them, then click Unpin from taskbar

• Microsoft Edge
• Microsoft Store app
• Mail App

Unpin Edge

Unpin the Microsoft store app

Unpin Mail app

Setup all your Default apps

18. Type “default apps” into your search menu on the bottom left

19. Click on the “Default apps” Option when it pops up in the search area

Default apps

20. Default apps should show up, we are going to change the following:

• Email
• Web Browser
• .PDF

Default Apps

21. For Email, click on Mail and then change it to the Outlook option

Changing Email app (Outlook)

22. For Web browser, click on Microsoft Edge and change it to the Google Chrome option
     *Most Concorde systems work best on Chrome, so it is strongly recommended you set Chrome as the default web browser

Changing Web browser (Google Chrome)

23. To change .PDF, scroll down to where it says, “Choose default apps by file type”, it should be in blue text towards the bottom of the same window, then click on it

Choose default apps by file type

24. New pop up should look like the picture below

New pop up to change File types

25. Scroll down to where you see .pdf, click on it, change it from Microsoft Edge to Adobe Acrobat Reader

.PDF (Adobe)

26. You can close out of the default app windows after that as this should be complete

Default Printer Setup

27. On the search bar, type Printers & scanners and select the icon once it pops up

Printers & Scanners

28. You should now be on a Settings page for Printers & Scanners

Settings page for Printers

29. Scroll to the bottom of the page and uncheck the box next to “Let Windows manage my default printer”, since we are going to manually set our own default printer next

Uncheck this box

30. After you have unchecked that box, scroll through the list right above to find the printer you are supposed to be using (usually depends on role/department)

31. Once you have found the printer you want to use, click on it, then click “manage”

Select Manage

32. In the new window, you should see the option to “set as default”, select that option, your Default printer is now setup

Set as default option

Outlook Setup

33. Type “Outlook” in the search bar, then click the Outlook icon
      *Icon may differ if the version of the office suite is different

Outlook option

34. Outlook will launch after that and you should see a pop up with your email, if its blank, please type in your full Concorde email, then hit “Connect” on the blue bar

Click on the blue bar if your email is correct

35. A new pop up will appear asking for your password, your email will already be filled in. Type in your password and be sure to also select the box next to “Remember my credentials”, then hit OK

Remember my credentials box

36. A new pop up should appear after you have entered your credentials stating that your account was added successfully, be sure to uncheck the box at the bottom asking to setup outlook mobile, then hit “Done”

Account successfully added

37. Outlook should launch after that
      *You may get another pop up asking for you to re-enter your email and password to “Activate the Office license”. Please be sure to type in your full email address and password, then follow the defaults to activate the license for your office suite. This will sign you into all the office products on your PC (Excel, Word, PowerPoint, etc.)

Outlook launching

VPN Setup

     *For Concorde Laptop users only, will NOT work on Desktop PC or personal PC

     *Initial VPN setup requires user to be connected via WiFi on a NON-Concorde network. This is best to test while at home.

     *Confirm the VPN app is on your laptop Before you take it off campus (Cisco AnyConnect is the VPN app's name)

38. Type “Cisco AnyConnect” into your search menu and select the first option to launch the Cisco VPN App

Cisco AnyConnect App

39. Once you launch it, it will say “Ready to connect”, please copy and paste this into the blank field: sslvpn.concorde.edu

VPN

40. Hit “Connect”, VPN should connect and then prompt you to type in your username and password
      *Username without the @concorde.edu part added, same password as your email password

VPN Login

41. Hit enter, the VPN should successfully connect and then the pop ups should go away