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5.2. Accessing Shared Mailbox from Outlook & Outlook on the Web

Details

This Document will provide details on how to access a Shared Mailbox from the Outlook app and also from the Outlook web client. 

Shared Mailbox - Outlook App

If Concorde IT recently added you to a shared mailbox, it may take a few minutes before the shared mailbox appears. Wait a bit and then close and restart Outlook again.

If that didn't work, then manually add the shared mailbox to Outlook:

1. Open Outlook

2. Choose the File tab in the ribbon.

3. Choose Account Settings, then select Account Settings from the menu.

4. Select the Email tab.

5. Make sure the correct account is highlighted, then choose Change.

6. Choose More Settings > Advanced > Add.

     

7. Type the shared email address, such as info@contoso.com.

8. Choose OK > OK.

9. Choose Next > Finish > Close.

Shared Mailbox - Outlook Web Client

If you want to monitor the email from your primary mailbox and the shared mailbox at the same time, use this method. After you complete this task, the shared mailbox and its folders are displayed in the left navigation pane each time you open Outlook on the web.

1. Sign into your account in Outlook on the web.

2. Right-click Folders in the left navigation pane, and then choose Add shared folder.

3. In the Add shared folder dialog box, type the name or email address of someone who has shared a mailbox with you, and then click Add. Or, type the name of the shared mailbox you are a member of, such as info@contoso.com