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Customer Self-Service

The IT Department will provide self-service resolutions and answers to common issues and questions.

1. Login & Passwords

1.1. First Time User Login & Setup Instructions

Details

• How to setup your user profile when you first sign into your windows 10 Desktop PC or Laptop

• For Laptop Users: All first-time logins should be done while the computer is plugged into the campus network via Ethernet cable. If you are on WiFi and have issues, please plug into an Ethernet port and re-attempt your login.

• Computer logins only require username and password, you do not have to type your full email address as your username (it will work if you do, but the username is all that is required)

 

1. After you first login, please give the computer some time to load all the start-up apps.                                                                                                                                           * Depending on the version of the Citrix app you have installed, the pics may differ slightly in color but that should be all

2. Two apps that should auto-start on their own are Citrix & Microsoft Teams

Citrix Pic

   

Setting up the Citrix app

3. For Citrix, you will need to add the following server address so it may connect to our system: https://citrix.concorde.edu/Citrix/Store/PNAgent/config.xml

4. Put a check mark in the “Do not show” box on the bottom left, then click Add (shown in the Citrix Pic above)

5. Login Box should pop up after that, please sign in

  • Username should be like this: Concorde\username 
       *You may also use your full Concorde email address as your username for Citrix, as that will also work
  • Password should be the same as your Concorde email password

Citrix Login Pop-up Pic

6. Once you are successfully logged in, your username or email should appear on the top right of the Citrix app, whichever you used to sign in.

Username shows when signed in Pic

7. Please click on “Add your favorite apps” on the left

Add CNex to Favorites Pic

8. You may add any app that you have available, but for this example you just need to select “CampusNexus Student” so it may be added to the Favorites area.

CampusNexus Student Pic

9. How CNex should look in the Favorites area if added correctly

CNex in Favorites area of CTX app Pic

10. Click on the Green CNex icon to Launch the app (shown in the above Pic)

11. App should launch and say “Starting…”
     *It will take a few seconds for the app to fully launch, if it doesn’t please click on the icon again.

CNex app Starting Pic

Setting up Microsoft Teams

12. Verify your email is correct on the Teams pop up, then click on it to launch the Teams Setup
       *Click on your email in the Purple Box, Teams should begin to setup then launch (pic shown below)

Microsoft Teams Pic

13. A box should pop up asking for your password, the password will be the same as the one you created when you signed into the computer, also the same as your Concorde email password.
     *If you have Multi-Factor Authentication setup (when it texts a code to your phone) it may ask to verify yourself after you've entered your password

14. You will get two more pop ups after you are successfully verified, you can hit "Ok" on the first one, and on the second one you can hit "Done" on the bottom right (shown below)

Stay Signed into all Office Apps (Yes) Pic


15. Teams Should successfully launch after that

Office account setup complete Pic

Pin Apps to Taskbar

16. Pin apps to your Taskbar, and unpin any unnecessary apps

How the Taskbar looks by default Pic

17. Unpin the following apps from your taskbar, simply right click on them, then click Unpin from taskbar

  • Microsoft Edge
  • Microsoft Store app
  • Mail App

Unpin Edge

Unpin the Microsoft store app

Unpin Mail app

Setup all your Default apps

18. Type “default apps” into your search menu on the bottom left

19. Click on the “Default apps” Option when it pops up in the search area

Default apps

20. Default apps should show up, we are going to change the following:

  • Email
  • Web Browser
  • .PDF

Default Apps

21. For Email, click on Mail and then change it to the Outlook option

Changing Email app (Outlook)

22. For Web browser, click on Microsoft Edge and change it to the Google Chrome option
     *Most Concorde systems work best on Chrome, so it is strongly recommended you set Chrome as the default web browser

Changing Web browser (Google Chrome)

23. To change .PDF, scroll down to where it says, “Choose default apps by file type”, it should be in blue text towards the bottom of the same window, then click on it

Choose default apps by file type

24. New pop up should look like the picture below

New pop up to change File types

25. Scroll down to where you see .pdf, click on it, change it from Microsoft Edge to Adobe Acrobat Reader

.PDF (Adobe)

26. You can close out of the default app windows after that as this should be complete

Default Printer Setup

27. On the search bar, type Printers & scanners and select the icon once it pops up

Printers & Scanners

28. You should now be on a Settings page for Printers & Scanners

Settings page for Printers

29. Scroll to the bottom of the page and uncheck the box next to “Let Windows manage my default printer”, since we are going to manually set our own default printer next

Uncheck this box

30. After you have unchecked that box, scroll through the list right above to find the printer you are supposed to be using (usually depends on role/department)

31. Once you have found the printer you want to use, click on it, then click “manage”

Select Manage

32. In the new window, you should see the option to “set as default”, select that option, your Default printer is now setup

Set as default option

Outlook Setup

33. Type “Outlook” in the search bar, then click the Outlook icon
      *Icon may differ if the version of the office suite is different

Outlook option

34. Outlook will launch after that and you should see a pop up with your email, if its blank, please type in your full Concorde email, then hit “Connect” on the blue bar

Click on the blue bar if your email is correct

35. A new pop up will appear asking for your password, your email will already be filled in. Type in your password and be sure to also select the box next to “Remember my credentials”, then hit OK

Remember my credentials box

36. A new pop up should appear after you have entered your credentials stating that your account was added successfully, be sure to uncheck the box at the bottom asking to setup outlook mobile, then hit “Done”

Account successfully added

37. Outlook should launch after that
      *You may get another pop up asking for you to re-enter your email and password to “Activate the Office license”. Please be sure to type in your full email address and password, then follow the defaults to activate the license for your office suite. This will sign you into all the office products on your PC (Excel, Word, PowerPoint, etc.)

Outlook launching

VPN Setup

     *For Concorde Laptop users only, will NOT work on Desktop PC or personal PC

     *Initial VPN setup requires user to be connected via WiFi on a NON-Concorde network. This is best to test while at home.

     *Confirm the VPN app is on your laptop Before you take it off campus (Cisco AnyConnect is the VPN app's name)

38. Type “Cisco AnyConnect” into your search menu and select the first option to launch the Cisco VPN App

Cisco AnyConnect App

39. Once you launch it, it will say “Ready to connect”, please copy and paste this into the blank field: sslvpn.concorde.edu

VPN

40. Hit “Connect”, VPN should connect and then prompt you to type in your username and password
      *Username without the @concorde.edu part added, same password as your email password

VPN Login

41. Hit enter, the VPN should successfully connect and then the pop ups should go away

2. Remote User Issues (VPN included)

2.1. Connecting to Cisco AnyConnect (VPN App)

Details

This Document will provide details on connecting to the Cisco AnyConnect app (VPN)

     *For Concorde Laptop users only, will NOT work on Desktop PC or personal PC

     *Initial VPN setup requires user to be connected via WiFi on a NON-Concorde network. This is best to test while at home.

     *Confirm the VPN app is on your laptop Before you take it off campus (Cisco AnyConnect is the VPN app's name)

1. Type “Cisco AnyConnect” into your search menu and select the first option to launch the Cisco VPN App

Cisco AnyConnect App

2. Once you launch it, it will say “Ready to connect”, please copy and paste this into the blank field: sslvpn.concorde.edu

VPN

3. Hit “Connect”, VPN should connect and then prompt you to type in your username and password
      *Username without the @concorde.edu part added, same password as your email password

VPN Login

4. Hit enter, the VPN should successfully connect and then the pop ups should go away

5. Once you see that you are connected you can open each of your network drives to reconnect them (they should turn green)

 

2.2. Cisco AnyConnect App Not Launching - Resolution

2.3. Remote Work Access without VPN

Details

This document will provide the details on the ability to work from home using your own personal computer, or a recently checked out laptop from your campus

Email, Word, Excel, etc...

At this time, everyone has access to the full suite of tools offered through O365. This means you can access your email and full set of Office products via web browser by simply going to https://office.com and signing in using your Concorde user credentials

Once successfully signed in you should see something similar to the following

Selecting Outlook will open your Concorde email directly in the web browser. You can also
access OneDrive and Teams from here. Note: as part of our O365
subscription, you can download the latest version of the Office suite to your own personal devices
by clicking on "Install Office". This is not required but is available in case you prefer to work on the desktop versions of the Office suite.
You have up to 5 downloads for yourself or your family members at no charge to you while you are employed at Concorde. 

 

Nexus and Connect

You can access these core applications by pointing a web browser to https://ctx.concorde.edu

Sign in using your Concorde credentials (do not use the @concorde.edu as part of the username or it will fail)


When you see the following, simply select "Use light version" in the blue text

Once logged in select Apps

You should then see an option to access CampusNexus Student (depending on your access you may see different apps available)

CampusNexus Student

If needing to copy/paste when using CNEX you will need to use the website clipboard to copy
and paste. To use the clipboard, click on the circle in the middle of the screen, then "open clipboard"

Files Shares


Unfortunately, for security purposes we cannot provide access to network shares for remote
access via personal devices. If you currently have a Concorde issued laptop with VPN you may
continue to access file shares as you have been. Please use OneDrive to save and access
documents/files if using a personal device. This provides the most flexibility as these
documents/files are accessible at work and remotely when utilizing OneDrive capabilities.

Other issues

If you are having issues opening any apps, first try logging out then back in. Once you have
logged back in launch the "Note Pad" before CNEX. This helps solve connection issues by
establishing a connection with the Citrix server before authenticating with Campus.

If you need assistance or are having any other issues, please create a HelpSpot ticket by emailing
HelpSpot@concorde.edu and include the details of your issue as well as a convenient phone number where we can reach out and
assist.

2.4. Mobile Device Intune Enrollment

Details

This Document will provide details on how to enroll Mobile devices into the company security management suite Intune.

Videos on how to setup Intune company portal app below – for accessing email on cell phones.

Android: https://youtu.be/k0Q_sGLSx6o
iPhone: https://youtu.be/mJyv6YcHi7c

Android Enrollment

1. Open the google play store, search and download “Intune Company Portal”

2. Install, then open the app

3. Sign in using your Concorde Domain credentials. (name@concorde.edu)

4. Select "Begin" at the bottom of the setup page

5. Click "Continue" at the privacy screen

6. Select "Allow" on the permission to make and manage phone calls.

7. Select "Activate" on the bottom of the next screen. 

8. Agree and press "Confirm" on the Knox Privacy notice screen. (This may not be present on all devices)

9. Press "Done" on the next page and close the app.

 

iPhone Enrollment

1. Download the Intune Company portal from the app store

2. Open the app and sign in using your concorde email address.

3. Select "Begin" to start the enrollment process

4. Review the management policy and hit "continue" on the enrollment process

5. Continue the process and "allow" the website to open the settings app

6. Press "Install" on the top right corner to install the management profile

7. Press "Install" on the top right corner of the certificate page when prompted

8. Select "Trust" on the certificate when prompted.

9. Press done and continue with the enrollment process

10. Wait while the app verifies the devices settings.

11. Once complete, please allow notifications so that Concorde IT may notify you of any changes to policies.

That concludes the Intune app setup

3. Citrix

3.1. Citrix Workspace Icon Missing - Resolution

4. CampusNexus/Anthology

4.1. Accessing CampusNexus via Citrix Workspace App

Details

This Document will provide details on accessing the CampusNexus legacy client via the Citrix Workspace app

Step 1: Click on the “Start” button at the bottom left-hand side of the screen.

Step 2: Open the blue Citrix Workspace icon. It looks like this…

Step 3: Click on the “Sign In” drop down menu and log into your Citrix Workspace account. It looks like this…

Then will look like this…

Step 4: Put in your username and password. Please remember to add “@concorde.edu” as well. It will look like this…

Step 5: When you are logged into the Citrix Workspace account, go the left-hand side of your screen and click on the “+” plus sign. It looks like this…

After you click on the plus sign shown above, it will look like this… (the apps available may differ depending on your role)

Step 6: Click on “CampusNexus Student”. A green check mark will appear, and the CampusNexus application will now open.

Once CampusNexus is fully launched, it should look like this... (your access may differ depending on your role)

4.2. Saving CampusNexus Files on Computer via Citrix Workspace App

Details

This Document will provide details on how to save CNex files to your local computer while connected through the Citrix Workspace app

1. After compiling your report or file in CNex and previewing the results, you will need to choose “Export Report”

2. Make sure Format = Adobe Acrobat (PDF) & Destination = Disk file, then  Click "Ok"

3. Export options should be set to "All", then click "Ok"

4. Once the window pops up with the folder locations, you will need to browse to the following: This PC > Local Disk (C: on PCName) > Users > "Your username" (Find your user folder and choose the destination you would like to save this file too) example: Desktop/Documents/etc.

5. After you name the file, click Save. The file will then be saved to that location on your local computer

 

4.3. Exporting Reports from CampusNexus Web

Details

This Document will provide details on exporting reports and files from the CampusNexus Web legacy version

1. Click the Export Report button

2. Click "OK" to accept the default Format and Destination

3. Click "OK" if you get the default mail client popup

4. Click "OK" for the page range option

5. Name the file and click "Save". This will save the report in your remote Documents folder, located on the Citrix server in the Data Center

6. Click the Citrix menu in the center of the browser

7. Click the Download button from the menu options

8. Select the file you saved in step 5, then click "open". This will Download the report to your local computer's downloads folder.

9. From the Download folder on your computer, you will be able to open and do anything you need to do with the file now – upload to Broadleaf, OneDrive, etc.

4.4. How to Unlock Stipend Refund within CampusNexus

Details

This Document will provide details on how to Uulock a Stipend and/or Refund within CampusNexus

1. In CNex, go to Tools > Student Accounts > Unlock Stipend/Refunds

2. Select the one you need to unlock, also select the Campus

3. Click "Retrieve", this will display the record

4. Select the record and then click “Unlock Records”. Close the window once done

4.5. Anthology Website Whitescreen with an Error Message - Resolution

5. Outlook/Email

5.1. How to Encrypt Outlook Email

Details

This Document will provide details on how to send an Encrypted email from Outlook and the Outlook Web app

Outlook App

Make sure to have the Outlook app open then click "new email" at the top left 

.

Click on Options > Encrypt (Encrypt-Only is the default)

Encryption Types:

   - Encrypt-only

      - The recipient can do anything with email and contents

   - Do Not Forward

      - The recipient cannot forward the email to others

   - Concorde Career Institute – Confidential

      - This content is proprietary information. This content can be modified but cannot be copied and printed.

   - Concorde Career Institute – Confidential View Only

      - This content is proprietary information. This content cannot be modified.


Office 365 Outlook Web App

Make sure to be signed into the Outlook web app at Outlook.com then click on "New mail" at the top left 

Click on Options > Encrypt > then select an option to change the encryption type

 

5.2. Accessing Shared Mailbox from Outlook & Outlook on the Web

Details

This Document will provide details on how to access a Shared Mailbox from the Outlook app and also from the Outlook web client. 

Shared Mailbox - Outlook App

If Concorde IT recently added you to a shared mailbox, it may take a few minutes before the shared mailbox appears. Wait a bit and then close and restart Outlook again.

If that didn't work, then manually add the shared mailbox to Outlook:

1. Open Outlook

2. Choose the File tab in the ribbon.

3. Choose Account Settings, then select Account Settings from the menu.

4. Select the Email tab.

5. Make sure the correct account is highlighted, then choose Change.

6. Choose More Settings > Advanced > Add.

     

7. Type the shared email address, such as info@contoso.com.

8. Choose OK > OK.

9. Choose Next > Finish > Close.

Shared Mailbox - Outlook Web Client

If you want to monitor the email from your primary mailbox and the shared mailbox at the same time, use this method. After you complete this task, the shared mailbox and its folders are displayed in the left navigation pane each time you open Outlook on the web.

1. Sign into your account in Outlook on the web.

2. Right-click Folders in the left navigation pane, and then choose Add shared folder.

3. In the Add shared folder dialog box, type the name or email address of someone who has shared a mailbox with you, and then click Add. Or, type the name of the shared mailbox you are a member of, such as info@contoso.com

 

5.3. Send Email from Distribution Group - Outlook & Outlook on the Web Instructions

Details

This Document will provide details on how to send an email from a Distribution Group from the Outlook app and the Outlook web client (O365)

Outlook App

1. Open Outlook and click New Email to start a new email message.

2. If you do not have the “From” field available, click on From under the Options tab

3. Click on From, and then click the Other Email Address... link

4. Enter the Email Address of your Distribution Group in the From... field

5. You can now send from this address anytime by simply changing the 'From...' field to your Distribution Group's address for any future emails

Outlook Web App (O365)

1. Log into Email.Concorde.edu and click on the Outlook icon to navigate to your Inbox.

2. Start a New Email message.

3. Click on the ellipsis (...), 3 dots next to Discard, and then click Show From

4. Click on From, and then click other email address.

5. Type in the Email Address of your Distribution Group and then select it from the GAL (Global Address List)

6. You can now send from this address following the instructions above.

 

6. eFax

6.1. Add eFax Mailbox to Outlook App

Details

This Document will provide details on how to add an approved eFax mailbox to your Outlook desktop app

     *EFax mailboxes should always start with SMBX- then followed by the name, then the campus code i.e. SMBX-ITHELP55 (not a real mailbox, please do not try to add this).

1. Launch the Outlook Desktop app on your PC and then select “File” on the top left

2. By default, it should open on the “Info” tab, please select “Account Settings”, then select “Account Settings” again from the drop-down menu

3. By default, it should open to the “Email” tab, please select “Change” on this tab (icon should be a hand with a letter in it)

4. New popup should appear, please select “More Settings”

5. By default, it should open on the “General” tab, please select the “Advanced” tab to switch to that one

6. To the right of “Mailboxes” you should see an option to “Add…”, please select that

7.  A new popup should appear that states “Add mailbox”. Please type in the eFax name here

8. Once you have the EFax mailbox name typed out, please select “OK” under the name

9. Select “Apply” at the bottom right of the Microsoft Exchange popup, then click on “OK” to close the popup

10. On the Exchange Account Settings popup, please select “Next” at the bottom right, then hit “Done” to finish adding the eFax mailbox

11. On the last popup, you can now select “close” at the bottom right to return to your normal Outlook email

12. eFax mailbox should now appear in your Outlook under your current inbox (may have to scroll down to see it)

6.2. How to Send an eFax from the Outlook App

Details

This Document will provide details on how to send an E-fax using Microsoft Outlook.

Outlook Settings

     *THIS SECTION ONLY NEEDS TO BE DONE ONCE, AFTER SKIP TO SECTION 2 : SEND AN E-FAX

1. Open Outlook and create a new email.

2. Select the options tab

3. In the “Show Fields” Section select the “From” box.

4. A “From” Field will appear in your list of Sending Fields.

5. Click the From Box and select “Other Email Address…”

6. Type the name of the fax email address you are assigned to. (Refer to Campus Directory for this information) and click ok.

7. The From Address will change to the email you put in step 6.

Sending an eFax

1. Create a new Email

2. Click the From Drop down and select the Fax Email address.

3. Send your fax to 1##########@efaxsend.com (replacing # with the fax number you wish to send to)

4. Attach the documents you wish to fax and send the email.

 

6.3. Sending eFax from a Toshiba Printer

Details

This Document will provide details on how to send eFaxes using the Toshiba Multi Functional Printers

1. Select “Fax” on the Printer

2. Press the Dial Pad button

3. Press “Internet Fax”

4. Type the number you wish to fax, starting with “1” and ending with @efaxsend.com
     EX: 19132730460@efaxsend.com

5. Press Send

7. Teams

7.1. Creating a Teams Meeting within Outlook & Outlook on the Web

Details

This Document will provide details on how to create a Teams meeting from the Teams desktop app and also from the Teams Web app (Office 365)

Teams Web App (O365)

1. Open your Concorde Office365 account at email.concorde.edu

2. Open your Calendar:

3. Create a New event:

4. Create your meeting details and toggle on the Teams meeting option:

If your screen does not look like the above image, you might need to select More options first.

5. You can invite anyone to the meeting through the email, or if you save this event and then open back up, you will find a “Join Microsoft Teams Meeting” link to share in your Canvas courses via announcements or pages. Just copy from the calendar event (CTRL + C) and pate (CTRL + P) to share:

6. Make sure you have Microsoft Teams downloaded to your computer.

7. Launch Teams

8. Sign in with your Concorde email address (email.concorde.edu).

9. Select the Teams option on the menu and then the create team button:

10. On the next screen click the Create team option:

11. The type of team you are creating will be a Class.

12. Create your team by giving it a name. This team be re-used for multiple meetings, so title accordingly and click Next.

13. On the next screen you will not add students, you will use the Skip option, we will be emailing them an invitation later.

14. Your newly created team will open. At the bottom of this window you will see an icon that looks like a camera. Click this button to start your meeting. You will need to join your meeting to obtain a link for students.

15. In the meeting window your webcam will launch by default, and you have the option to turn it off before selecting the button to Meet Now.

16. Select the participants button from your meeting navigation bar and in the top right, click Copy join info to provide a link to your students.

17. You will now have a meeting link copied in your computer clipboard that you can paste to share with your students You might paste this in an email, Canvas Announcement, or even on a page within your Canvas course.

When you paste. It will look like the example below which will create a hyperlink for student. The students will click the link to join your meeting:

Teams Desktop App

1. Make sure you have Microsoft Teams downloaded to your computer.

2. Open the Outlook app that is installed on your computer (not the web Office365 version)

3. Open your Calendar and select New Teams Meeting:

4. Create your meeting details so it is scheduled on your calendar:

5. You can invite anyone from the Outlook meeting invite, or copy (CTRL + C) “Join Microsoft Teams Meeting” link to share in your Canvas courses via announcements or pages:

 

7.2. Teams Meeting Settings

Details

This Document will provide details on how to set meeting options for Teams Meetings.

Open Meeting you wish to edit 

1. Open outlook 

2. Go to your calendar tab and Right click the meeting you wish to edit, then choose Occurrence for a single meeting (or Series if you wish to edit settings for all meetings in the series) 

3. In the top bar click settings -> meeting Options next to the Join Teams meeting icon 

4. Here you can adjust who can bypass the lobby, if a meeting chat is allowed or not,  and who is given presenter rights. 

     NOTE: Members with Presenter rights also have the ability to Mute and Kick other participants! 

 

7.3. Make a Test Call Before a Teams Meeting

Details

Microsoft Teams features a test call to check your mic, speaker and camera before you join an online class session/meeting. Use the Microsoft Teams desktop software for a test call. The test call is not available via web browser.

Making a Test Call in Teams

1. In the upper right of the Microsoft Teams main window, note your profile icon.

  1.  Select your profile icon to reveal a dropdown menu.
  2.  From the menu, select Settings.

2. The Settings window appears.

  1. Click or tap the Devices section in the left column.
  2. Click or tap the Make a test call button.
  3. The test call connects. Follow the instructions from the Teams Echo automated service. A
    chime cues you to begin speaking. Teams Echo records your voice. (Microsoft will not store
    your recorded message.)
  5. A second chime marks the end of the recording.
  6. Teams Echo plays back your message to check call quality.
  7. Click or tap the leave/hang up icon to end the test call. Microsoft Teams will display your
    test call results. If the call quality was good, you are ready for the meeting. Click or
    tap Close.

 

If the test call was problematic, click or tap Go to device settings to troubleshoot.

Questions?

Please contact the IT Services Help Desk for questions about Microsoft Teams.

 

7.4. Enabling Teams To Use Microphone

Details

This Document will provide steps to enable teams to use the laptop microphone. 

If a user gets a message on their laptop displaying the picture below, follow the provided steps to correct the issue

1. In the search field, type in "sound" to get to the sound settings.

2. Once you're on the Sound settings page, look to the right under "Related Settings" and choose "Microphone privacy settings"

3. Look for "Allow apps to access your microphone", and click to turn it on. Once turned on, make a call in teams to test and ensure the microphone is now working through Teams.

 

 

7.5. Record Teams Meeting Sessions

Details

This Document will provide details on how to record a teams meeting, including class meetings hosted on Teams. 

1. So you've created the online meeting. And you've just successfully joined the meeting. Now it's time to record the session. Only meeting organizers (e.g., instructors, staff meeting leaders) and presenters can start and stop the recording. Learn more about roles in a Microsoft Teams meeting.

2. If you plan to share your screen, click or tap the Share content icon.

3. Select a sharing option: Desktop, Window, PowerPoint or Whiteboard. Learn more about these four sharing options. If you plan to present an audio file of video clip, select "Include computer sound" (Windows only). Note that the Whiteboard cannot be recorded, but the final version will remain as part of the meeting.

4. Click or tap the three-dots icon for More Actions. A menu appears. Select Start Recording.

5. Announce to participants that the session will be recorded. Teams will prompt you to do this.

6. A red "recording" dot will appear next to the elapsed meeting time. This record icon indicates your meeting is being recorded.

7. Once you are done recording, click or tap the three-dots icon for More Actions.

8. From the menu, select "Stop Recording." You will be asked to confirm. Click or tap Stop Recording.

9. A message will appear telling you that the recording is being saved to Microsoft Stream and will be added to the meeting chat. Processing can take some time, depending on the length of the video. You will receive an email from Microsoft Stream when your recording is ready.

10. Go to Microsoft Stream.

11. Click or tap My Content > Videos.

12. You see your list of videos. Note that Microsoft Stream allows you to trim from the beginning and/or end of the recording.

13. Choose a specific video and click or tap the Pencil icon to update video details.

14. If needed, modify the permissions. Here is where you can grant permission to a future Team class site if you lack one now. If you make changes, be sure to click or tap the Apply button above the permissions section.

15. Click or tap the Share button. Copy the direct link to the video and share.

Questions?

Please contact the IT Services Help Desk for questions about Microsoft Teams.

7.6. Send Teams Recording to Panopto

Details

This document will provide details on integrating Teams recordings with Panopto

Full details on this integration are located on this website link below, however the directions below have been tailored to work with
Concorde computers.

https://support.panopto.com/s/article/How-to-Enable-the-MS-Teams-Integration

1. To add the Panopto application to Teams, open Teams and expand the drop-down menu from the left-hand navigation

2. Select More apps from the window that appears

3. On this page, select Panopto from underneath Built for your org

4. Select Add

5. Panopto will now appear in the left-hand navigation of Teams. When you load the app for the first time, your Panopto
log-in page will appear. Select Authenticate

6. When you load the app for the first time, your Panopto log-in page will appear. Select “Concorde Career College –
Canvas Sign In” from the drop-down menu.

7. Select Authorize to continue

8. Once you are logged into Panopto in Microsoft Teams, select Authenticate from underneath Personal Meetings

9. Once you are successfully authenticated, Panopto will appear connected and your Teams will appear as options on the Meeting Import tab

10. To set a default folder to which all meetings will be recorded, select Edit to the right of the folder listed under Default Recordings Folder.

11. Select the folder you want your meeting recordings to go to by default, then select Save.

For additional directions on mapping other folders please review the directions on this page: https://support.panopto.com/s/article/How-to-Enable-the-MS-Teams-Integration

12. You are now ready to record your meeting in Teams. The meeting recording will automatically route to the Panopto folder designated, and will be shared based on the meeting folder's settings. Note: Meetings are imported approximately 30 - 60 minutes after the meeting has ended.

13. To access your recordings open Panopto through your Canvas account.

7.7. Teams Will Not Display Images - Resolution

7.8. Create a Meeting from a Teams Channel

Details

This Document will provide details on how to create a meeting from a Teams channel.

You'll need a Microsoft Teams site to proceed with creating a meeting from a Teams channel. This method for creating a Teams meeting is ideal for recorded meetings, as the Microsoft Stream recording will appear linked in the Teams channel after the video is processed.

What is a Teams channel?

On Microsoft Teams, a channel is a section of a Team, used to collaborate on a specific topic. Below is the Concorde IT Team, with seven channels:
Note that every Team has a General channel by default

Create a Teams channel meeting

1. In Microsoft Teams, navigate to the Teams channel for your meeting.

  1. Select the Meet in the top-right corner.
  2. Select Schedule a meeting.

2. The New Meeting screen appears.

  1. Give the meeting a title.
  2. If you want to send an invitation and have the meeting appear on member calendars, add members to the "required attendees" field. Otherwise, follow Steps 5 to 9 to notify Teams site members about the meeting.
  3. Adjust the meeting dates, start time and end time.
  4. If you want to create a recurring meeting — a series of meeting which repeats on a regular basis
  5. Note that when you schedule a channel meeting from the channel, Microsoft Teams automatically sets the Teams channel where the meeting resides. When a channel meeting is made, anyone on the Team can join the meeting.
  6. Add any meeting details in the large text box (optional).

3. Click or tap the Send button in the upper right corner. The channel meeting is created.

4. After the meeting is created, the meeting will appear in a Teams channel conversation. But the Teams site members need to be notified.

5. To notify Teams site participants of this new meeting, click or tap Reply

6. The reply text box appears. Type @team.

7. You'll be prompted with the Team's name as a suggestion. Select the Team name.

8. Your reply includes a mention of the Team by name, which will notify all Team members.

After the Team mention in the text box, write a brief note about the meeting. Click or tap the paper airplane icon to send. Now all Team members are notified of the meeting.

Questions?

Please contact the IT Services Help Desk for questions about Microsoft Teams.

7.9. Facilitating Teams Meetings

Details

This Document will provide details on how to facilitate a Teams meeting.

Instructors and meeting organizers: Follow these tips to effectively lead your online class sessions or meetings.

Before the meeting

  • If a student, meeting attendee or guest speaker contacts you about how to join your Teams meeting, see how to copy and send the "Join Microsoft Teams meeting" link and details.
  • If you are sharing documents during the online class session/meeting, have slideshows, web pages and other files readily available — such as in a clearly named folder on your desktop.
  • Make a Microsoft Teams test call to confirm that your mic, speaker and camera are working before joining the meeting.
  • Instructors: For pre-recorded audio or video, the Department of Digital Learning recommends that you share these files in advance as links via D2L, Teams channel conversation or email.

Join and start the meeting

  • See the steps for joining a Microsoft Teams meeting.
  • Turn on your camera so participants can see you. Upon joining the meeting, Teams offers a blur-your-background setting and image backgrounds for privacy. If you do not see background settings, make sure you are using the desktop application and not a web browser.
  • Click or tap for steps to change your video background while in the meeting
  • If you use the Mute all function, let participants know. Muting all participants quiets side-talking so all can focus. Mute all also can quickly silence loud background noises from a participant.
  • By default, attendees can unmute themselves after the instructor or meeting organizer mutes all. See how to prevent unmuting by attendees as the instructor or meeting organizer.
  • Remind students to use the Raise Hand icon and watch for raise hand notifications on screen.
  • If needed, start recording the meeting.

Share content during the meeting

  • Note that you can use the meeting chat to share file attachments, links and polls.
  • When you screen share a PowerPoint, the recent PowerPoints list might not show the slideshow you need. Select Browse > Upload from my Computer to navigate to your PowerPoint.
  • When presenting a shared PowerPoint, you can prevent others from skipping ahead. Click or tap the eye icon at the top of the meeting window to keep students and participants from moving through the shared presentation on their own.

Leave the meeting

  • If you are presenting shared content, click or tap stop presenting.
  • If you are recording the meeting, be sure to stop recording. Click or tap the three-dots icon. From the menu, select "Stop Recording." You will be asked to confirm. Click or tap Stop Recording.
  • From the meeting controls, click or tap Leave meeting.

After the meeting

  • If needed, download an attendance report.
  • If you recorded the meeting, Microsoft Stream will notify you via email when it's ready. Access the meeting recording and spot check the video for any playback issues. Instructors can get a link to share the Microsoft Stream video on D2L.

Questions?

Please contact the IT Services Help Desk for questions about Microsoft Teams.

7.10. Roles in a Teams Session Meeting

Details

This Document will provide details on the different roles within a teams meeting session.

Microsoft Teams offers three roles for online class sessions and meetings.

  1. The person who created the session/meeting has the Organizer role.
  2. By default, participants joining a session/meeting have the Presenter role with most of the
    capabilities of the Organizer. Note that a Presenter cannot remove the Organizer from the
    session or modify Meeting Options for the session.
  3. The Attendee role has just enough capabilities to participate in the session/meeting.

If you as instructor or staff meeting leader have the Organizer role, you can change which
participants have which role in your session. The table below details the capabilities of each role

 

Questions?

Please contact the IT Services Help Desk for questions about Microsoft Teams.

7.11. Find & Send the Join Teams Meeting Link

Details

This Document will provide details on how to find and send the Join Teams meeting link.

Occasionally, a student or meeting attendee may have trouble finding Join Microsoft Teams Meeting link for a meeting you created. Or maybe you need a guest speaker to join the Teams meeting. Learn how you can send the join link to someone who needs it.

Get the Join Microsoft Teams Meeting link and details

Before the meeting:

  1. Go to your calendar in Outlook on the Web Calendar, Microsoft Outlook calendar or Microsoft Teams calendar. Note that the Microsoft Teams calendar has the same event items as your Outlook Calendar. (If the Calendar icon does not appear in the left column of Teams, click or tap the three-dots/more actions icon, then select Calendar.)
  2. Browse to the meeting event item on your calendar, making sure it's the correct meeting.
  3. Double-click to fully open the specific calendar event item for your online class session/meeting. If you single-click, a pop-up preview of the event may appear, and the preview may not show you what you need.
  4. Highlight and copy the meeting details: the Join Microsoft Teams Meeting link, the call-in number and the conference ID.

     5. Paste the meeting details into a message to the recipient.

During the meeting:

1. From the meeting controls, click or tap the Participants icon.

2. The Participants panel opens.

3. Click or tap the Copy Join Info link icon.

4. Meeting details, including the join link, are copied to your device's clipboard. Paste the
meeting details into a message to the recipient.

Questions?

Please contact the IT Services Help Desk for questions about Microsoft Teams.

7.12. Include Computer Sound when Sharing in Teams

Details

This Document will provide details on how to include your computer sound on a teams call when sharing your screen.

If you plan to share an audio file or video clip during a Microsoft Teams meeting, you'll want participants to hear the sound from your computer. As you set up screen sharing in Microsoft Teams, be sure to activate the "include computer sound" setting. Note that include computer sound is only available for Windows. Microsoft is working on a solution for Macs.

1. To share your screen, click or tap the Share content icon.

2. Sharing options appear. Click or tap "Include computer sound." Then select a sharing option: Desktop, Window, PowerPoint or Whiteboard. Learn more about these four sharing options.

3. All audio from your computer — such as the sound from a YouTube video and even notification chimes — will be shared with the meeting participants.

If you forgot to select "Include computer sound" before sharing, you can activate the setting
while presenting. Hover your cursor at the top of the screen to reveal the Presenting toolbar.
Select the "Include Computer Sound" icon.

Questions?

Please contact the IT Services Help Desk for questions about Microsoft Teams.

7.13. Join a Teams Online Class or Meeting

Details

This Document will provide details on how to join a teams online class or meeting.

For Instructors and Meeting Organizers

1. Go to your calendar in Outlook on the Web Calendar, Microsoft Outlook calendar or Microsoft Teams calendar.

  • Double-click to fully open the specific calendar event item for your online class session/meeting. If you single-click, a pop-up preview of the event may appear, and the preview may not show you what you need.
  • Click or tap the "Join Microsoft Teams Meeting" link or, if displayed, the Join button. If needed, right-click (Windows) or control-click (Mac) the Join link, and select Open Hyperlink.

For Attendees (including students)

Join the Microsoft Teams meeting

1. If you click or tap the Join Meeting link, your web browser may prompt you to select between the Web version and the desktop version. Select the option to open the Teams desktop version.

2. You are not in the online meeting session yet. Using a laptop? Be sure to plug it into power before you join. A Teams meeting audio-video screen may require you to choose an audio option before the "Join now" button can activate.

  • After you select an audio choice, decide if you want to turn on your camera. If you are using a camera and you want to mask your surroundings, select the Background filters option. If you do not see background filters, make sure you are using the desktop application and not a web browser.
  • Once you choose an audio option, Teams will use that option for future meetings you join.

3. Click or tap the Join Now button to join the online meeting session. You will see Teams display "Connecting..." If you are early and the first to join, you will see "Waiting for others to join..." Or participants who have already joined will appear. Unless you are the instructor or meeting leader, it's best to switch to mute in online meetings when you are not speaking to avoid background noise.

Questions?

Please contact the IT Services Help Desk for questions about Microsoft Teams.

7.14. Mute All Participants within a Teams Meeting

Details

This Document will provide details on how to must all participants within a Teams meeting session

As an instructor/meeting organizer or presenter, you can mute participants in your Teams meeting.

Mute all participants in the meeting

1. From the meeting controls, click or tap the Participants icon to reveal a menu.

2. A Participants panel appears on the right. Note sections in the Participants panel such as "In
this meeting," Presenters or Attendees. If sections are collapsed, click or tap each section to
show current participants to see if they are muted.

3. If some participants are unmuted, click or tap the Mute all button.

4. This prompt appears for each section you mute: "Mute everyone? This will mute everyone in
the meeting but you."

5. Muted participants will be notified that they have been muted in the meeting.

Questions?

Please contact the IT Services Help Desk for questions about Microsoft Teams.

 

7.15. Prevent Muted Attendees from Unmuting within a Teams Meeting

Details

This Document will provide details on how to prevent muted attendees from unmuting within a Teams meeting session.

Instructors/meeting organizers and presenters can control whether muted attendees can unmute in a Teams meeting.

IMPORTANT NOTE: You must set up your meeting options to have participants join with the attendee role to prevent them from unmuting.

Before the meeting

1. Go to your calendar in Outlook on the Web Calendar, Microsoft Outlook calendar or Microsoft Teams calendar. Note that the Microsoft Teams calendar has the same event items as your Outlook Calendar. (If the Calendar icon does not appear in the left column of Teams, click or tap the three-dots/more-actions icon, then select Calendar.)

2. Browse to the meeting event item on your calendar, making sure it's the correct meeting.

3. Double-click to fully open the specific calendar event item for your online class session/meeting. If you single-click, a pop-up preview of the event may appear, and the preview may not show you what you need.

4. Scroll down to view the Meetings Options link. Click or tap the Meetings Options link.

5. "Meeting Options" opens.

6. For "Who can present?" choose Only me. This setting gives your participants the attendee role.

         A. If you have select persons who will present, you can also choose "Specific people" and identify presenters who can unmute. Everyone else will have the attendee                   role with mics disabled.

7. For "Allow attendees to mute," consider these two options.

         A. If you want your attendees to join the meeting silently with mics disabled, set "Allow attendees to unmute" to No.

         B. Otherwise, keep the setting as Yes to allow attendees to unmute and speak briefly upon joining. Then you can disable mics for all attendees at any point in the                     meeting.

8. Click or tap Save to activate the meeting options.

Upon joining the meeting

1. If you had set "Allow attendees to mute" to No in Step 7a above, skip these steps and read the "During the meeting" section below. Your attendees will join the meeting with mics disabled.

2. If you had set "Allow attendees to mute" to Yes in Step 7b above, announce that all attendees will be muted and unable to unmute. The Raise Hand icon will allow the
instructor or meeting organizer to unmute an attendee.

3. From the meeting controls, click or tap the Participants icon.

4. The Participants panel opens. Click or tap the three-dots/more-actions icon to reveal a menu, then select "Don't allow attendees to unmute." This action also mutes all attendees.

5. You will see a warning: "Don't allow attendees to unmute? Attendees won't be able to unmute themselves. If someone raises their hand, a presenter can let them unmute."

6. Click or tap Don't Allow.

7. For attendees, the mic icon grays out. A notice appears for attendees: "Mic is disabled for all attendees. Raise your hand if you'd like to speak."

During the meeting

When attendees use the raise hand icon, you as the instructor or meeting organizer are notified.

1. From the meeting controls, click or tap the Participants icon.

2. The Participants panel opens. In the Participant list, a hand icon will appear for the attendee seeking to speak. Click the three-dots/more-actions icon that appears with the attendee's name. From the menu, select "Allow to unmute."

3. The attendee is notified: "Your mic has been enabled. Unmute if you'd like to speak." The attendee unmutes the mic and speaks.

4. When attendee is finished speaking, return to the Participant list. Click or tap the three dots/ more-actions icon that appears with the attendee's name. Select "Don't allow to unmute" to disable the attendee's mic.

Questions?

Please contact the IT Services Help Desk for questions about Microsoft Teams.

7.16. Resetting your Teams PIN for Audio Conferencing

Details

This Document will provide details on how to reset your Teams PIN for audio conferencing

1. Go to https://mysettings.lync.com/pstnconferencing

2. If you haven't recently logged in to Microsoft Office 365, you may be prompted to sign in.

3. The Audio Conferencing page appears. Click or tap the Reset PIN button.

4. If successful, you are given a new five-digit Teams PIN with the message "Your changes have been saved successfully." Note your new Teams PIN.

Joining Your Meeting Using Your Teams PIN

Now that you have your new Teams PIN, you're ready to join your class session/meeting with it.

6. Locate your online class session/meeting details in a calendar item or sent email. Note the call-in audio conference number and the Conference ID.

7. Call the audio conference phone number. An automated voice welcomes you to the Audio Conferencing Center.

8. From your phone, enter the Conference ID followed by the # pound sign.

9. The automated voice will say "If you are meeting organizer, press star now." Press * star. You will be prompted to enter your five-digit Teams PIN followed by the # pound sign.

10. The automated voice will announce "You are now joining the meeting as the leader." You have successfully joined the audio conference as the meeting organizer.

Questions?

Please contact the IT Services Help Desk for questions about Microsoft Teams.

8. Teams Phones

8.1. Microsoft Teams Softphone Instructions - Teams App

Details

This Document will provide details on how to use the Microsoft Teams Software Phone (app version).

New phone introduction

1. If you have been assigned a Microsoft Teams Phone you should receive a welcome email from Microsoft that contains your number. Additionally this document will show you how to look up your Phone number.

2. Once you receive the email, teams will update and a new tab called “Calls” will appear on the left hand side of the teams application. (this may take up to an hour and a possible restart of teams)

3. Select the calls tab and select Dial a number at the bottom of the page

4. Your phone number will appear above the dial pad

Making Calls

1. Select the calls tab and select Dial a number at the bottom of the page

2. Dial the Number you wish to call in the dial pad and Click Call

3. Your Phone will start dialing through your headset.

Receiving calls

1. When a call is coming through you will receive a desktop alert like the image to the right with the name and number of the individual calling. Select the Purple Icon to answer and Red to hang up.

2. The call will direct to your headset.

Forwarding Calls

1. Click on your Profile picture in the top right of the teams app and choose settings

2. Select Calls on the left side

3. Select forward my calls

4. Click the dropdown next to voicemail and choose new number or contact

5. Search for a person you wish to forward your calls to or type the phone number you wish your calls to be sent to.

Transfer Calls

1. While in a middle of a call click the 3 dots menu icon in the top right and select transfer

2. Type in the name or number of where you wish to transfer.

3. Click Transfer 

Setting up Voicemail

1. Click on your Profile picture in the top right of the teams app and choose settings

2. Select Calls on the left side

3. Click configure Voicemail

4. Click Record a greeting

5. You will enter a call with your Voicemail box. Press 2 to record your greeting.

Blocking Numbers

1. Select the calls tab and click history

2. On the right hand side, you will see all previous calls.

3. Click the 3 dots next to the Number you wish to block and select “Block”

8.2. Microsoft Teams Phone Instructions - Yealink Teams Phone Device

Details

This Document will provide details on how to use the Microsoft Teams desk phone (Yealink model).

Make an outside call

1. Pick up receiver and begin Dialing a number either through touch pad or with dial buttons

Call Concorde Employee

1. If you wish to call a Concorde Employee and you don’t know their direct line you can look them up in the directory by tapping the magnifying glass in the top right corner

   

2. Begin typing the name and suggestions will populate, tap the name of the person you are trying to call     

3. Tap the phone icon under their name to initiate a call

Transfer a Call

1. While in the middle of a call press either the transfer button (two phones icon) or the 3 dots on the touch screen

2. If you pressed the 3 buttons you will be given the prompt to hold the call, or transfer, select transfer

3. The next prompt will allow you to consult with the person you will be transferring to or directly transfer the call.

4. Type the name of the person or number you wish to transfer to and tap the name in the list to transfer, or consult, the call will be transferrred or a call will be initiated with the person you wish to transfer to.

Consult then transfer

1. While in the middle of a call press either the transfer button (two phones icon) or the 3 dots on the touch screen

2. If you pressed the 3 buttons you will be given the prompt to hold the call, or transfer, select transfer    

3. The next prompt will allow you to consult with the person you will be transferring to      

4. Type the name of the person or number you wish to transfer to and tap the name in the list to consult, the call will be initiated with the person you wish to transfer to.  

  

5. When you are done conversing with the individual to consult with press the 3 buttons (ellipses) and select transfer.    

Check Voicemail

1. Tap the Voicemail icon

2. Voicemails will appear on this tab, tap play to listen to them

Merge call

1. While in the middle of a call press the 3 dots on the touch screen

2. select merge

3. Tap consult with the person you will be transferring to or directly transfer the call.

4. Type the name of the person or number you wish to transfer to and tap the name in the list, a call will be initiated with the person you wish to transfer to.

5. While in call tap the 3 dots again, you will see the other call on hold.

6. Select Merge with… to merge the two calls.

Put call on hold

1. Press the 3 dots (Ellipses) button when in a call.

2. Choose “Put call on hold”

Answer call on hold

1. If a call is on hold a banner will appear at the top of the calls tab stating “call on hold”

2. Tap the banner at the top to show the list of calls on hold.    

3. The most recent call will be the main call, Other calls on hold will be displayed as bars along the top line.      

4. Press the Play button (triangle) to resume alternate calls. Press the ellipses (3 dots) button and choose to take call off hold for the main call.    

Resetting Phone

Rebooting Option 1

1. Press the 3 lines in the top left corner of the device and choose settings    

2. Scroll down and Choose “device settings”    

3. Scroll down select reboot and press reboot on the right side. You will be prompted to accept a reboot of the phone.     

Rebooting Option 2

1. Unplug the internet cable out of the back of the device wait 10 seconds and plug the cable back in. This will force a hard reboot of the phone.

Rebooting Option 3

**CAUTION** this method will force the phone to lose any local settings

1. Hold down the *(Star) and #(Pound) signs for over 6 seconds on the keypad.

Troubleshooting

Issue

Work around

Calls are not ringing deskphone.

Check the time is correct on the phone and reboot the phone

8.3. Yealink Teams Handset - User Manual

For the Yealink phone manual, please click on the PDF Download below and it will download to your computer. 

9. Google Chrome/Chromebooks

9.1. Export & Import Chrome Bookmarks

Details

This Document will provide steps for exporting your Chrome Bookmarks (website favorites) and importing them back into Chrome.

Export Bookmarks

1. Launch Google Chrome

2. Click on the 3 Vertical Dots on the top right corner, under the Red X

3. Hover over “Bookmarks”

4. Select the “Bookmark Manager” option

5. Click on the 3 Dots in the top right corner, but this time the 3 Dots that are in the Blue banner

6. Select “Export Bookmarks”

7. Rename the file if you want, then Save the HTML file somewhere you will be able to access it from your Laptop, preferably in your OneDrive folder

8. You have now exported your bookmarks. Please test and make sure you can access the HTML file in the saved location. You may close Chrome after confirming that

Import Bookmarks

1. Launch Google Chrome

2. Click on the 3 Vertical Dots on the top right corner, under the Red X

3. Hover over “Bookmarks”

4. Click on the 3 Dots in the top right corner, but this time the 3 Dots that are in the Blue banner

5. Select “Import Bookmarks”

  • Make sure your exported HTML Chrome Bookmark file is saved to your laptop Desktop for easier access on the next step

6. Search for your Chrome Bookmarks HTML file, should be on your desktop if you saved it there, if not then sign into your OneDrive and download the HTML file to your desktop

7. Select your HTML file, then hit Open

8. Chrome Bookmarks should now be imported

  • To view Chrome bookmarks bar, click on the 3 Vertical Dots on the top right corner (under the Red X), hover over “Bookmarks”, select “Show Bookmarks Bar”

9.2. How to Clear Chrome Browser Cache & Cookies

Details

This Document will provide details on clearing the Google Chrome web browser’s cache and cookies. When you use Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on websites.

Steps

1. Launch the Chrome app

2. At the top right of Chrome, click on the 3-dot icon

3. Click on More Tools, then select Clear browsing data

4. At the top of the new page, click on the Time range drop down then select the All time option

5. Make sure these options are all checked off before you Clear the data

  • Browsing History
  • Download History
  • Cookies and other site data d. Cached images and files

6. Click Clear data

7. The steps are all complete and you should close Chrome, then re-open it

  • If you were signed into a Chrome account, you may need to sign back in after these steps.

9.3. Logging into Chromebook

Details

This Document will provide details on logging in and using the Chromebook devices.

Logging in

**NOTE** Logging in should be done while on campus before bringing the device home if possible

1. Click next at the sign in screen

  • If you are not the first user you will need to click “add person” on the bottom of the screen

2. Sign in with your Concorde email address and password.    

3. If your email address is not recognized you may use the generic student credentials to log in (on the right)    

4. The following apps will be pinned on the bar at the bottom of the screen: Teams, Word, Excel, OneDrive,Chrome    

  • These are the Concorde approved apps.

Connecting to home WIFI Network

1. Click the task tray icon on the right     

2. The settings menu will appear, Click the network icon in the top left    

3. Click on your home network from the list that appears     

4. Enter the network password and click connect.

9.4. Connecting Chromebooks to the Concorde WIFI Network

Details

This Document will provide details on how to connect to the Concorde SSID with a Chromebook.

Log into Concorde Wi-Fi “Concorde” SSID with Chromebooks

1. When prompted to choose a network; click “Concorde”

2. Under “EAP” method, choose “PEAP”

3. Under “Server CA certificate” choose “Do not check”

4. Enter your Concorde credentials for “Identity” and “Password”

5. Click “connect”

6. You are now connected to Wi-Fi under the Concorde SSID

9.5. Factory Reset Chromebook

Details

This Document will provide details on how to Factory Reset a Chromebook for distribution to students

Wipe all data

**NOTE** This Process will remove ALL DATA from the Chromebook, save any files if necessary 

1. Turn on Chromebook and when at the sign in screen press all the below at the same time : ctrl + alt + shift + R

2. A window might appear asking to restart to continue the “Powerwash” Process

  • Click Restart
  • If this window does not appear continue to step 3

3. After the Reboot a new window will appear asking to Powerwash the system

  • Click Powerwash
  • Click Continue on the confirmation prompt    

4. After the reboot the welcome screen will appear.    

5. Shutdown the device and distribute to student or return to inventory.    

10. KACE Self-Service Instructions

10.1. How to Install Apps from KACE Environment - No IT Involved

Details

This Document will provide details on installing software through the KACE User Portal

User Portal

1. Open a web browser and go to: http://K1000.concorde.edu

  • you must be connected via VPN or on campus network for the page to load

2. Login using your Concorde Credentials    

3. Select Downloads on the left hand side of the page    

4. Select from the list which software you would like installed to your computer     

5. Verify your IP or computer name is correct in the dropdown.    

6. Select Run Now at the bottom of the page

  • It may take up to an hour for the install to complete depending on software selected and network connection.    

11. Intune - Company Portal

11.1. Mobile Device Intune Enrollment (Cell Phone Users)

Details

This Document will provide details on how to enroll Mobile devices into the company security management suite Intune.

Videos on how to setup Intune company portal app below – for accessing email on cell phones.

Android: https://youtu.be/k0Q_sGLSx6o
iPhone: https://youtu.be/mJyv6YcHi7c

Android Enrollment

1. Open the google play store, search and download “Intune Company Portal”

2. Install, then open the app

3. Sign in using your Concorde Domain credentials. (name@concorde.edu)

4. Select "Begin" at the bottom of the setup page

5. Click "Continue" at the privacy screen

6. Select "Allow" on the permission to make and manage phone calls.

7. Select "Activate" on the bottom of the next screen. 

8. Agree and press "Confirm" on the Knox Privacy notice screen. (This may not be present on all devices)

9. Press "Done" on the next page and close the app.

 

iPhone Enrollment

1. Download the Intune Company portal from the app store

2. Open the app and sign in using your concorde email address.

3. Select "Begin" to start the enrollment process

4. Review the management policy and hit "continue" on the enrollment process

5. Continue the process and "allow" the website to open the settings app

6. Press "Install" on the top right corner to install the management profile

7. Press "Install" on the top right corner of the certificate page when prompted

8. Select "Trust" on the certificate when prompted.

9. Press done and continue with the enrollment process

10. Wait while the app verifies the devices settings.

11. Once complete, please allow notifications so that Concorde IT may notify you of any changes to policies.

That concludes the Intune app setup

11.2. Tablet Intune Enrollment

Details

This Document will provide details on how to enroll tablet devices into the company security management suite Intune.

Video on how to setup Intune company portal app below – for accessing email on Tablets.

Android: https://youtu.be/k0Q_sGLSx6o
iPad: https://youtu.be/mJyv6YcHi7c

Download Application

1. Open the google play store, search and download “Intune Company Portal”    

2. Install, then open the app    

Log in and Enroll Device

1. Sign in using your Concorde Domain credentials. (name@concorde.edu)

2. Select Begin at the bottom of the setup page    

3. Click Continue at the privacy screen     

4. Select Allow on the permission to make and manage phone calls.

5. Select Activate on the bottom of the next screen.

6. Agree and press confirm on the Knox Privacy notice screen.

7. Press Done on the next page and close the app.

 

12. OneDrive

12.1. How to Sync OneDrive Folders

Details

This Document will provide steps for uploading folders/files to OneDrive on the web and it will also provide steps for setting up your OneDrive Sync folder so you may access it on your computer via the File Explorer.

Uploading to OneDrive online

1. Sign into office.com with your Concorde email

2. You will be prompted to verify your login via Multi Factor Authentication

  • MFA will either be by text, phone call, or via the Authenticator App (whichever you setup)

3. You can put a checkmark next to the box that says “Don’t ask again for 14 days”.

4. Put a checkmark next to the box that says, “Don’t show this again”, to keep you signed into O365 online

  • This step is Optional; you do not have to put a checkmark there if you prefer not too

5. Once you have successfully signed in, please select the OneDrive option on the list of online Apps

6. You should now be in your OneDrive online, please select the “Upload” button

7. You will have the option to upload folders or files, please select the one you prefer

  • If you select Folder, then the list will only show the folders you have on your PC, it will not show the individual files

File Upload

8. Search the location where your document is saved, select it, then click “Open”

9. You should see this Upload popup on the right if it uploads successfully. If it fails, it will give you a reason why, so you may correct it and then re-attempt

Folder Upload

10. Search the location where your Folder is saved, select it, then click “Upload”

  • You may get this pop up, you can select “upload” so it may upload your folder and all its contents

11. You should see this Upload popup on the right if it uploads successfully. If it fails, it will give you a reason why, so you may correct it and then re-attempt

Setting up OneDrive Sync (access through File Explorer)

1. Search for the OneDrive app in the search bar, then click on it to launch it

2. OneDrive login pop up should appear, type in your Concorde email address then select “Sign in”

3. You may get prompted to enter your password, if you do, please type it in (same as email login password), then select “Sign in” again

4. You may get prompted to Authenticate via MFA, please authenticate to proceed

5. Once you successfully sign into OneDrive, you will get multiple prompts that explain how to use your OneDrive, you can select “Next” on the following 4 prompts after you have read over each one

6. Select “Later” for the OneDrive mobile app setup prompt

7. Your OneDrive is now ready for use, please select “Open my OneDrive folder” so you may see where it is located

8. Pop up will show that OneDrive is now syncing with your OneDrive online account on the bottom right of the desktop window

9. Your OneDrive Sync is now setup, you may begin to save your files in this location in your File Explorer so they may backup to your OneDrive online

  • Please be sure you are saving to the OneDrive – Concorde Career Institute OneDrive folder

12.2. Sharing Files from OneDrive on the Web

Details

This Document will provide the steps to share OneDrive files through the Web (Office 365)

Upload files to OneDrive to Share

1. Connect to your Concorde email account via the web at http://email.concorde.edu/

2. Select the option menu in the top left corner

3. Open OneDrive

4. Create a folder and/or upload a file to share

5. Hover over the file or folder you wish to share and click the select (circle) option:

6. With your file or folder selected click the option in the top toolbar to Share.

7. Change the share option to Specific people


8. Type in the email address for those you want to share with and select send.

 

13. SharePoint

13.1. SharePoint Guide - Syncing & Editing Files

Details

This Document will provide details on how to use Microsoft SharePoint for syncing and editing documents

Sync folders with SharePoint

1. Open a web browser to your Department’s internal SharePoint site

2. Navigate to the folder you wish to sync    

3. Click “Sync” on the bar above the folders.    

4.Click “Sync now”     

5. A new section will appear in your files called “Concorde Career Institute” With your synced folders underneath it.    

6. **WARNING:** if you delete files from this folder, it will delete them on SharePoint as well.    If an accidental deletion occurs please create a IT ticket ASAP to recover these files.

  • If an accidental deletion occurs please create a IT ticket ASAP to recover these files.

Check out Document

1. Open a web browser to your Department’s internal SharePoint site

2. Navigate to the file you wish to check out    

3. Click the 3 dots next to the file, go to more then check out    

4. Select the 3 dots again and go to open -> open in app     

5. Make your edits and save the document.

Check in document

1. Open a web browser to your Department’s internal SharePoint site

2. Navigate to the file you wish to sync    

3. Click the 3 dots then go to more-> check in     

Remove Sync Folder

1. Right Click the one drive icon in the task bar and select settings

2. Click stop Sync on the folder you wish to remove.    

3. Select Stop sync    

4. The sync folder will now disappear from your file explorer.    

 

14. DocuWare

14.1. DocuWare Scanning Codes List

Details

This Document will provide details on the DocuWare scanning prefix ID codes for Academics and Financial Aid

Academic Documents

ADE

Enrollment agreement, Concorde Diplomas, Credit Memos with college transcripts, Old Files from storage (if in CNex with stud#)

 
ADX

(Other Documents) Concorde Transcript Request, Concorde personal information update, Student Advising, Attendance Grade Change, Status Change (for Shift Change) Name Change, IV Therapy Packet, Theory Clinical Lab Make-Up, EDD papers, Drop/Add form, Subpoenas, FERPA release, Concorde Diplomas.

 
ADC

(Change of Status) Grads, WD, Student Leave of absence.

 
AEX

(Extern Documents) Weekly Externship Timecards, Extern Attendance Changes

 
ADR

(Book and Uniform Receipts.)

 
ADH

(Health Record or Immunization Card, CPR card)

 
ADS

(SAP Appeals) Checklist, Students Letter, unofficial transcripts, Advising, any supported documents

 
ADB

(Background check)

 
ADP

(Proof of Graduation)

 
AOW

(Outside Work)

 
ADV

(Employment Verification)

 
ARC

(Archive Files)
If no student # in CNEX, scan with social #

 

TCP

TCPA Disclosure

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Financial Aid Documents

FAC

FA Comment

 
FAP

FA Packaging

 
FAR

FA R2T4 Documents

 
FAS

FA SubAy Pkg

 
FAV

FA Verify

 
FAX

FA Other

 
FRC

FA Archive

 
FRT

FA R2T4 Calculations

 

15. Adobe/PDFs

15.1. Save as Opens as "Blank" within Adobe - Resolution

16. Printing

16.1. Hold printing instructions (Toshiba Printers only)

Details

This Document will provide details on how to release your print job from one of the Toshiba printers that has the Hold feature enabled

1. Once you have sent your print job to the printer, make sure to click the “Home” button on the printer (House icon on the button panel)

2. Click on the “Print” button on the bottom left of the home screen to get to this screen below

3. On the drop down menu where it says Private, please select the “Hold” option

4. Once you are in the Hold menu, you should see your Username

5. Click on your username once you see it, then click OK on the bottom right

6. You should now see the name of the file you sent to the printer

7. Click on the file name, once you do the Print button on the button right should be highlighted in Blue

8. Click the Print button on the bottom right and your document should print, it will then bring you back to the Hold menu, please click the home icon button on the panel to the right once done unless you have other print jobs on the list that need to be printed

9. Printer should be back at the Home screen once you are all done if you clicked on the Home button

 

17. Miscellaneous

17.1. Password Protect your USB Flash Drive

Details

Follow these steps to password protect your USB drive using BitLocker encryption

1. Insert the USB drive into your computer

2. Navigate to This PC in Windows Explorer and right-click the USB drive

3. Select Turn on Bitlocker

4. Select Use a password to unlock the drive and enter a password

5. Select Next

6. Select where or how you want to receive your recovery key in the next window and select Next. Best method would be to Save to a file and save to a folder in OneDrive

7. Select ‘Encrypt entire drive’ and then Next

8. Select ‘Compatible mode’ in the choose which encryption mode screen and then hit Next

9. Select Start Encrypting. Encryption will take 15-30 minutes, depending on the size of the drive. Once complete, you will be prompted for the password when attempting to access the drive

 

17.2. HESI Testing JavaScript Error - Resolution

Details

Test Proctors using Chrome browser for HESI may see this error below

1. Open a new tab in Chrome and type Chrome://flags

2. By SameSite by default cookies select Disabled.

3. By Cookies without SameSite must be secure select Disabled.

4. Return to HESI page and test